Public Administration

Clearer, more efficient services for citizens

The Context

A local public administration body managed large volumes of documents and citizen requests every day. Information was often difficult to retrieve, and response times were long — leading to citizen dissatisfaction and operational inefficiencies.

The Challenge

The goal was to simplify access to information, improve service transparency, and reduce operational costs related to request management.

The Luxia Solution

With Luxia Document Agent, the organization digitized its archives and made them searchable through natural language queries, enabling both citizens and staff to get instant answers.
In addition, Humanoid Agents were deployed on the web portal and interactive kiosks in public offices, providing continuous, multilingual, and personalized assistance.

The Results

• 50% reduction in response times to citizen requests
• Greater accessibility and transparency of public services
• Improved trust and satisfaction among citizens
• Optimized costs and operational efficiency