The Comune di Sezze launched a three-year project to strengthen digital dialogue with its citizens and put data at the heart of the administration's choices. The municipality was facing fragmented services, offices under pressure from the most frequent requests, and information that was hard for citizens to find.
The goal was to turn the interaction between the municipality and its citizens into a single point of contact, accessible and available 24/7, reducing the operational burden on offices and leveraging internal data to guide administrative decisions.
Humanoid Agent
activated a virtual assistant always available beyond office hours, able to provide quick answers, guide access to municipal services, and ease the front-desk workload
Data Agent
analyzed data flows to monitor service usage and promptly identify local issues
Collapse in wait times
and a significant reduction in office workload
Optimized citizen experience
accessible assistance service, available 24/7
Data-driven planning
interventions and administrative choices based on concrete evidence
Replicable model
a scalable digital innovation standard for other local authorities
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