Comune di Sezze

A digital relationship with citizens, decisions driven by data.

The Context

The Comune di Sezze has launched a three-year project to strengthen digital dialogue with citizens and put data at the heart of its decisions, proving that even small and mid-sized municipalities can lead innovation.

• Fragmented services and information that is hard to find
• Offices under pressure from the most frequent requests
• The need for decisions based on evidence, not perceptions

The Challenge

Turn the interaction between the administration and its citizens into a single point of contact — accessible and always available — without overloading its offices.

• No single, always-on channel for citizens
• Long wait times and heavy operational workload
• Data collected but not used to inform decisions

The Luxia Solution

An AI-based citizen-facing agent, paired with a data-driven approach to service analysis.

• Citizen agent active beyond office hours, with fast and consistent answers
• Guidance for accessing municipal services
• Data analysis to monitor service usage and spot critical areas

The Results

More accessible services for citizens and better-informed decisions for the administration.

• Reduced wait times and lighter workload on offices
• Improved experience when interacting with the administration
• Actions planned on concrete evidence
• A model of innovation other local authorities can replicate